FCC Retracts a Plan to Discourage Consumer Complaints

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THE FEDERAL COMMUNICATIONS Commission has reportedly dropped a proposed change in how it handles complaints that critics argued could have left consumers with fewer avenues to resolve problems with telecommunications carriers like AT&T and Verizon.

The agency is scheduled to vote Thursday on proposed changes to the complaint process, but according to the Washington Post, the most controversial changes have been removed from the draft.

The FCC offers two ways for people to complain about billing problems, privacy concerns, and other issues with telecom carriers. Formal complaints cost $225 to file and work a bit like court proceedings. But the commission also offers an informal complaint system, which is free.

Critics said that the proposed change would have left the informal complaint system toothless, forcing consumers to spend the time and money of the formal review process if they wanted to the FCC to take action on their complaints.

One reason the critics saw ill will behind the proposal: The FCC last year declined to release the full text of informal complaints it received about net neutrality ahead of the agency’s vote to jettison those rules in December. The Obama-era rules banned broadband providers from blocking or discriminating against particular internet content. The FCC highlighted the lack of formal complaints about net neutrality in support of its decision to roll back the rules, but did not address the informal complaints.

In a statement, Commissioner Jessica Rosenworcel, the FCC’s only Democratic commissioner, called the proposed change to the informal complaint process “bonkers.”

“No one should be asked to pay $225 for this agency to do its job,” she said. “No one should see Washington close its doors to everyday consumers looking for assistance in a marketplace that can be bewildering to navigate.” A spokesperson for Rosenworcel said earlier Wednesday that she was talking with other commissioners about changes to the proposal ahead of Thursday’s meeting.

LEARN MORE

THE WIRED GUIDE TO NET NEUTRALITY

On Tuesday, Representatives Frank Pallone, Jr. (D-New Jersey), and Mike Doyle (D-Pennsylvania) sent a letterto FCC Chair Ajit Pai arguing that the proposed changes would “direct FCC staff to only pass consumers’ informal complaints on to the company and then advise consumers that they file a formal complaint for a $225 fee if they are not satisfied with the company’s response.”

An FCC spokesperson told WIRED that the changes were only meant to clarify existing policy. The FCC’s website explains that it does not take action on individual informal complaints, but “the collective data we receive helps us keep a pulse on what consumers are experiencing, may lead to investigations and serves as a deterrent to the companies we regulate.”

“If the [FCC’s] Consumer and Governmental Affairs Bureau spots a troubling trend on any issue, it can refer the matter to the [FCC’s] Enforcement Bureau, which can launch a broader investigation,” the spokesman said.

But critics argue that the changes could have discouraged FCC staff from doing even that. The proposal would have removed language from the FCC’s rules specifying that the commission could contact a complainant about its “review and disposition.”

In this context, “disposition” means “resolution.” Critics of the change worried that unless the agency’s rules explicitly allow for review and action on complaints, the FCC wouldn’t have the authority or obligation to do so.

 

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Driver’s license, credit card numbers: The Equifax hack is way worse than consumers knew

Driver’s license, credit card numbers: The Equifax hack is way worse than consumers knew

  • Atlanta-based Equifax recently disclosed in a document submitted to the Senate Banking Committee, that a forensic investigation found criminals accessed other information from company records.
  • The company reiterated that the total number of consumers affected is unchanged.
  • Equifax has tried to make changes, replacing its CEO, as well as spending millions to research and rectify the breach. In January, it launched a service that allows consumers to lock and unlock their credit report.

Equifax trading information and the company logo are displayed on a screen where the stock is traded on the floor of the New York Stock Exchange in New York.

Brendan McDermid | Reuters
Equifax trading information and the company logo are displayed on a screen where the stock is traded on the floor of the New York Stock Exchange in New York.

The Equifax data breach exposed more of consumers’ personal information than the company first disclosed last year, according to documents given to lawmakers.

The credit reporting company announced in September that the personal information of 145.5 million consumers had been compromised in a data breach. It originally said that the information accessed included names, Social Security numbers, birth dates, addresses and – in some cases – driver’s license numbers and credit card numbers. It also said some consumers’ credit card numbers were among the information exposed, as well as the personal information from thousands of dispute documents.

However, Atlanta-based Equifax recently disclosed in a document submitted to the Senate Banking Committee, that a forensic investigation found criminals accessed other information from company records. According to the document, provided to The Associated Press by Sen. Elizabeth Warren‘s office, that included tax identification numbers, email addresses and phone numbers. Finer details, such as the expiration dates for credit cards or issuing states for driver’s licenses, were also included in the list.

The additional insight into the massive breach was first reported by the Wall Street Journal.

Equifax’s disclosure, which it has not made directly to consumers, underscores the depth of detail the company keeps on individuals that it may have put at risk. And it adds to the string of missteps the company has made in recovering from the security debacle.

Equifax spokeswoman Meredith Griffanti said that “in no way did we intend to mislead consumers.” The company last year disclosed only the information that affected the greatest number of consumers and wanted to “act with the greatest clarity” in terms of the information provided the committee, she said.

Griffanti also said that while the list provided to the committee includes all the potential data points that may have been accessed by criminals, those elements impacted a minimal portion of consumers. And some data — like passport numbers — were not stolen. The company reiterated that the total number of consumers affected is unchanged.

“When you are making that kind of announcement, where do you draw the line? If you saw the list we provided the banking finance committee it was pretty exhaustive,” Griffanti said. “We wanted to show them that no stone was left unturned.”

But to consumers whose information was exposed, it may feel like yet another slap in the face.

Equifax waited months to disclose the hack. After it did, anxious consumers experienced jammed phone lines and uninformed company representatives. An Equifax website set up to help people determine their exposure was described as sketchy by security experts and provided inconsistent and unhelpful information to many. The company blamed the online customer help page’s problems on a vendor’s software code after it appeared that it had been hacked as well.

Equifax has tried to make changes, replacing its CEO, as well as spending millions to research and rectify the breach. In January, it launched a service that allows consumers to lock and unlock their credit report. But a test of the site by The New York Times found it unusable in many ways. The company said this experience was an exception and it has made some key changes to the service since it first launched.

The company continues to deal with multiple regulatory investigations into the matter as well as hundreds consumer lawsuits. Warren, D-Mass., released a report on the hack Wednesday that described it as “one of the largest and most significant data security lapses in history.”

 

 

https://www.cnbc.com/2018/02/12/the-equifax-hack-is-way-worse-than-consumers-knew.html

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CYBER INSURANCE will be a HUGE MARKET in Indonesia

Dear Insurance providers in Indonesia,

CYBER INSURANCE will be a HUGE MARKET


Try finding a policy here is a long, hard process.

Here are the basics of any Cyber policy

Typical Cyber coverage includes:

A. Third Party Liability

1. Privacy and Data Breach Cover

2. Network Security Claims Cover

3. Media Liability Claims Cover

4. Regulatory Costs and Fines Cover


B. First Party Business Interruption and Crime

5. Hacker Theft Cover

6. Business Interruption and Restoration Costs Cover

7. Cyber Extortion Cover

C. Services

8. Crisis Communication Cover

9. Consultant Services Cover

Deductible/ Retention: USD or IDR XXX each and every claim

Business Interruption waiting period :XXX hours per event

Extensions: – E-Payment/Contractual Penalties – Sub-limit USDor IDR XXX

– Regulatory Costs and Fines Cover – Sub-limit USD or IDR XX

– Business Interruption Loss and Restoration Costs Cover – Sub-limit

USD XXX

– Hacking Theft Cover – Sub-limit USD XXX

– Cyber Extortion – Sub-limit USD XXX

– Crisis Communication Cover – Sub-limit USDxxx

– Consultant Services Cover – Sub-limit USD xxx

Now why is it so hard to find cover in Indonesia?

First, insurers do not have a large data sample to pool funds and collect information.

Secondly, it is hard to measure actual loss versus fraud loss

Thirdly,  the market is not mature.

How do we assist insurers with these issues:

1. Let us form a consortium of companies requiring Cyber Coverage

2. Work with OJK (the Financial Services Authority in Indonesia OJK Insurance information

3. Collaborate with the Association Indonesian Internet Service Providers   APJII http://www.apjii.or.id/

4. Work with legal resources to form the basic forms and methods of cover  PERADI www.peradi.or.id/

5. Collaborate with E-Commerce companies, ATM Switching companies, Banks and other financial institutions

6.  Educate insurers on the need for providing cover and the potential market size (coaching, mentoring)  www.lincknowledgeacademy.com

Together, we can find a solution.

Posted in Uncategorized

Cyber Insurance in Indonesia

Dear Insurance providers in Indonesia,

CYBER INSURANCE will be a HUGE MARKET


Try finding a policy here is a long, hard process.

Here are the basics of any Cyber policy

Typical Cyber coverage includes:

A. Third Party Liability

1. Privacy and Data Breach Cover

2. Network Security Claims Cover

3. Media Liability Claims Cover

4. Regulatory Costs and Fines Cover


B. First Party Business Interruption and Crime

5. Hacker Theft Cover

6. Business Interruption and Restoration Costs Cover

7. Cyber Extortion Cover

C. Services

8. Crisis Communication Cover

9. Consultant Services Cover

Deductible/ Retention: USD or IDR XXX each and every claim

Business Interruption waiting period :XXX hours per event

Extensions: – E-Payment/Contractual Penalties – Sub-limit USDor IDR XXX

– Regulatory Costs and Fines Cover – Sub-limit USD or IDR XX

– Business Interruption Loss and Restoration Costs Cover – Sub-limit

USD XXX

– Hacking Theft Cover – Sub-limit USD XXX

– Cyber Extortion – Sub-limit USD XXX

– Crisis Communication Cover – Sub-limit USDxxx

– Consultant Services Cover – Sub-limit USD xxx

Now why is it so hard to find cover in Indonesia?

First, insurers do not have a large data sample to pool funds and collect information.

Secondly, it is hard to measure actual loss versus fraud loss

Thirdly,  the market is not mature.

How do we assist insurers with these issues:

1. Let us form a consortium of companies requiring Cyber Coverage

2. Work with OJK (the Financial Services Authority in Indonesia OJK Insurance information

3. Collaborate with the Association Indonesian Internet Service Providers   APJII http://www.apjii.or.id/

4. Work with legal resources to form the basic forms and methods of cover  PERADI www.peradi.or.id/

5. Collaborate with E-Commerce companies, ATM Switching companies, Banks and other financial institutions

6.  Educate insurers on the need for providing cover and the potential market size (coaching, mentoring)  www.lincknowledgeacademy.com

Together, we can find a solution.

Posted in Uncategorized

Cyber Insurance in Indonesia (Updated)

Dear Insurance providers in Indonesia,

CYBER INSURANCE will be a HUGE MARKET


Try finding a policy here is a long, hard process.

Here are the basics of any Cyber policy

Typical Cyber coverage includes:

A. Third Party Liability

1. Privacy and Data Breach Cover

2. Network Security Claims Cover

3. Media Liability Claims Cover

4. Regulatory Costs and Fines Cover


B. First Party Business Interruption and Crime

5. Hacker Theft Cover

6. Business Interruption and Restoration Costs Cover

7. Cyber Extortion Cover

C. Services

8. Crisis Communication Cover

9. Consultant Services Cover

Deductible/ Retention: USD or IDR XXX each and every claim

Business Interruption waiting period :XXX hours per event

Extensions: – E-Payment/Contractual Penalties – Sub-limit USDor IDR XXX

– Regulatory Costs and Fines Cover – Sub-limit USD or IDR XX

– Business Interruption Loss and Restoration Costs Cover – Sub-limit

USD XXX

– Hacking Theft Cover – Sub-limit USD XXX

– Cyber Extortion – Sub-limit USD XXX

– Crisis Communication Cover – Sub-limit USDxxx

– Consultant Services Cover – Sub-limit USD xxx

Now why is it so hard to find cover in Indonesia?

First, insurers do not have a large data sample to pool funds and collect information.

Secondly, it is hard to measure actual loss versus fraud loss

Thirdly,  the market is not mature.

How do we assist insurers with these issues:

1. Let us form a consortium of companies requiring Cyber Coverage

2. Work with OJK (the Financial Services Authority in Indonesia OJK Insurance information

3. Collaborate with the Association Indonesian Internet Service Providers   APJII http://www.apjii.or.id/

4. Work with legal resources to form the basic forms and methods of cover  PERADI www.peradi.or.id/

5. Collaborate with E-Commerce companies, ATM Switching companies, Banks and other financial institutions

6.  Educate insurers on the need for providing cover and the potential market size (coaching, mentoring)  www.lincknowledgeacademy.com

Together, we can find a solution.

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Posted in Cyber, Indonesia, Insurance, Uncategorized

EU lawmakers, countries agree on bloc’s first cyber-security law

EU lawmakers, countries agree on bloc’s first cyber-security law

 

EU lawmakers and member states struck a deal on the bloc’s first cyber-security law on Monday that will require Internet firms such as Google and Amazon to report serious breaches or face sanctions.

The deal, following five hours of negotiations between the European Parliament and EU governments, was reached in response to increasing worries about cyber attacks resulting in security and privacy breaches.

The European Commission’s digital chief, Andrus Ansip, said the new law would build up consumers’ trust in Internet services, especially cross-border services.

“The Internet knows no border – a problem in one country can have a knock-on effect in the rest of Europe. This is why we need EU-wide cyber-security solutions. This agreement is an important step in this direction,” he said.

The new law, known as the Network and Information Security Directive, sets out security and reporting obligations for companies in critical sectors such as transport, energy, health and finance. Web firms will be subject to less stringent obligations, than, say, airports or oil pipeline operators.

Under the measure, Internet companies such as Google, Amazon, eBay and Cisco – but not social networks like Facebook – will be required to report serious incidents to national authorities, which in turn will be able to impose sanctions on companies that fail to do so.

(Reporting by Julia Fioretti; Writing by Foo Yun Chee; Editing by Grant McCool and Peter Cooney)

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Shares of HP Inc, which houses former Hewlett-Packard Co’s legacy hardware business, plunged 16.3 percent

Shares of HP Inc, which houses former Hewlett-Packard Co’s legacy hardware business, plunged 16.3 percent on Wednesday after the company’s lackluster results fueled concerns about its ability to weather a slowdown in the printer and PC markets.

HP Inc’s revenue from both its printer and PC businesses fell 14 percent each in the fourth quarter, their worst performance in the year ended Oct. 31, and forecast current-quarter profit below market expectations.

“Things got worse. Not only did they not get better – they got worse,” said Shebly Seyrafi, an analyst at FBN Securities.

HP Inc Chief Executive Dion Weisler called the printing business a “much greater challenge” than the PC business.

The company has been cutting printer prices to tackle stiff competition, particularly from Japanese printer makers Canon and Epson.

However, the price cuts, coupled with the effect of a stronger dollar, have reduced the value of income from overseas markets.

“The unintended result is that we are not getting the yield per unit we would have expected,” Weisler said.

Revenue from HP Inc’s printer supplies such as ink cartridges and laser toner fell 10 percent this quarter. Supplies account for most of the profits for HP Inc.

HP Inc’s PC unit has been suffering as sales have been falling worldwide for several quarters and the launch of Windows 10 has so far failed to rekindle the industry.

Meg Whitman, who heads Hewlett Packard Enterprise Co, told CNBC on Thursday that the PC business will rebound in the next year or year-and-a-half.

Whitman, who previously headed the 76-year-old Hewlett-Packard Co, engineered the split of the faster growing corporate hardware and services businesses from the PC and printer business in October 2014.

“Ultimately I think (HP Inc), the way it’s structured, it’s going to be more of a sort of dividend yield play,” said Jeffrey Fidacaro, an analyst at Monness, Crespi, Hardt, & Co Inc.

HP Inc’s sibling, Hewlett Packard Enterprise, saw its shares rise as much as 8.5 percent on Wednesday, after it maintained its profit forecast for fiscal 2016.

(Reporting by Anya George Tharakan and Sai Sachin R in Bengaluru; Editing by Anil D’Silva)
Read more at Reutershttp://www.reuters.com/article/2015/11/25/us-hp-results-idUSKBN0TE2ZG20151125#gaEoMFmqyuzXGILY.99

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